More than one million consumers have activated the ‘Do-Not-Disturb’ short code using the 2442 in the last 60 days since the flag-off of the 2017 Year of the Nigerian Telecom Consumer by the NCC in March 2017.
Prof Umar Danbatta, Executive Vice Chairman, Nigerian Communications Commission (NCC), who disclosed this, also said more subscribers have reported their unresolved complaints using NCC’s 622 toll-free lines in the same period.
The EVC, who spoke during the Year of the Nigerian Telecom Consumer flag off in Lagos State yesterday, stressed that the importance of Lagos State, being the telecommunication hub of Nigeria, informed its hosting of the consumer awareness campaign.
Lagos State accounts for 19.04 million or 12.8 per cent of the country’s voice subscriber base and 12.62 million or 13.65 per cent internet subscription, according to the National Bureau of Statistics (NBS).
“The state is home to many of the key players in the telecommunications sector so it is understandable that is has been selected as the flag off city after the major event in Abuja on March 15 2017. “When the year is ended, the NCC should be able to measure the success and impact of this initiative by the level of awareness created among consumers and the number of consumers that have activated the 2442 facility. It is my hope that the Nigerian telecom consumer would consistently get the right quality experience and value for money,” he said.
Danbatta also assured telecommunication companies that the NCC is working with the Central Bank of Nigeria (CBN) to make foreign exchange more readily available to meet their demands.
“NCC is mindful of the forex challenge faced by the telcos. We have intervened with the Central Bank of Nigeria (CBN). Already this intervention is beginning to yield some results. We are sure that in the not too distant future, the forex challenge will be addressed to the benefit of both the consumer and the operators,” he added.
In March this year, NCC flagged off a national campaign of the Year of the Nigerian Telecom Consumer at its Headquarters in Abuja.
According to the EVC, NCC Consumer Conversations are going on simultaneously every month in six zones across the country. “Our famous faces of the Telecom Consumer, Comedienne Helen Paul and Actor Ali Nuhu are on board to sensitise consumers in this regard,” he said.
Also speaking, NCC’s Executive Commissioner (Stakeholder Management), Mr Sunday Dare said that on a continuous basis, NCC will seek to engage and explore ways to make consumer experience more satisfying within the Nigerian telecoms industry.
“We want both the inbound and outbound call experience to get to a higher standard such that wherever you are calling from, be it from Kano to Kotongora, from Ado-Ekiti to Abuja, from Lagos to Lokoja, from Dutse to Damaturu, Enugu to Yenagoa, and from London to Lagos, NCC wants the consumer to experience good quality of service,” he said.